The invisible work

If you lead a team or a business in some capacity, and care about the people you work with, chances are you spend a good portion of your time removing obstacles, solving problems and generally making work smoother for others.
Things like:

  • putting thought, time & energy in clearly articulating (to yourself and others) where we're headed and why.

  • building the team habits, systems and policies that strike a good balance between too much and too little collaboration.

  • not hiring (or swiftly removing) the gal/guy who might perform, but makes a terrible culture fit.

  • figuring out when to schedule meetings / check-ins so they're not in the middle of a productive work spur, on different time zones.

  • deciding when it's best to use sync and async communication, so the team doesn't feel overwhelmed nor disconnected.

  • picking (and tinkering with) the tools that allow others to do their best work while having as few tensions as possible.

People always appreciate problems they struggled with for a while being solved. But they might not easily see the work that went in to tackle issues in their infancy, or to prevent them all together.

James Clear says: "Many problems are minor when you solve them right away, but grow into an enormous conflict when you let them linger. As a rule of thumb, fix it now."


To all the invisible work, and to the problems & screw-ups that never were!

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    The company culture deck: what is it, why have one, and how to get started on one